A lean helpdesk for teams who live in email — threaded tickets, the routing automations you rely on, SLA timers in business hours, and a self-service portal. One dependable stack, no bloat.
Inbound mail becomes a ticket and threads by [#id].
Reply, note and forward from one place, with a full audit trail.
Creation, update and hourly rules run in order — routing, noise suppression, notifications and webhooks — with business-hours SLAs.
Live stat cards, today's trends and the eight Helpdesk Performance KPIs — so nothing slips through while volumes climb.